Most frequent questions and answers
We take accurate pricing very seriously. It’s Important to us that we are building trust and confidence with our customers when it comes to our pricing. Although we reserve the right to change our pricing without notification, we will honor all advertised pricing up to the expiration date or program cancellation.
We regularly run multiple discounts, specials and advertised prices. Special pricing may be contingent on other factors such as signing up for an email or program, buy one get one free, referring a friend etc. In these instances we will clearly define our discount policies within the marketing information used to advertise a particular discount program.
We reserve the right to end a sale, discount or specially priced product at any time.
We ensure that every single customer who buys our popcorn online receives the freshest and most awesome tasting popcorn on the planet. Planet Popcorn products are not made weeks in advance and stored in huge warehouses like some of our competitors. Our products are made fresh daily and shipped fresh, one order at a time. We do this to ensure the maximum freshness of every order we sell and ship.
Orders ship on Monday-Friday (excluding holidays).This ensures that every order we ship has the freshest (just made) popcorn. We want our customers to feel 100% confident (whether buying our products for their own consumption, or giving our products as a gift), that every product we sell and ship online will ALWAYS have the freshest and most out of this world tasting popcorn on the planet.
- Flat Rate Shipping: USPS and FedEx, ground shipping options.
- FedEx Premium: Standard Overnight and 2-Day Overnight. (calculated at checkout)- Standard Overnight – Next-business-day delivery by 3 p.m. to most U.S. addresses; by 4:30 p.m. to rural areas; and by 8 p.m. to residences.- 2-Day Overnight – By 4:30 p.m. in 2 business days to most areas (by 8 p.m. to residences).
Orders are accepted online for delivery within the US and Canada. We offer retail sales of our products in stadiums and sporting venues throughout the United States, at the Queen Mary in Long Beach and Crafted at The Port of Los Angeles.PlanetPopcorn.com accepts Visa, MasterCard, American Express and Discover credit card payments online. We will not charge your card until your order is ready to ship. If you have any questions about orders or payments please call 949-650-5000. My Account InformationWhen you signup for an account at PlanetPopcorn.com you will have many new choices to make buying from us easier. All of the My Account features are linked from the right hand navigation; details about how to use the features are listed below.
- Account Dashboard: This the My Account home page, from here you can view recent orders, contact information and address book.
- Account Information: You can change your first name, last name and email address here.
- Address Book: You will find your default billing and shipping address here, you can also add more options for billing or shipping as well. These options will show up on the order page when you are asked to choose a billing and shipping address.
- My Orders: You can see all of your past orders here; you can also print invoices as well.
- Billing Agreements: This is the agreement area for customers who have reoccurring orders with Planet Popcorn such as a corporate gift programs or reseller programs, fundraising and the flavor of the month popcorn club.
- Reoccurring Profiles: This is the profile sections for reoccurring accounts; you can edit or add information for your monthly reoccurring orders here.
- My Product Reviews: When you give your review on a Planet Popcorn product, the review will be displayed here. All you need to give a review is an account; you can create a free account by going to the My Account section.
- My Tags: You can add your own tags to our products; once you add a tag to a product you can come here and view the tags you have added.
- My Wishlist: You can view the items you have collected on your wishlist here. You have the options to add your wishlist items to your cart, update your wishlist and share your wishlist by email.
Call our Customer Service at (949) 650-5000 or email your name, order number and phone number to firstname.lastname@example.org for any order inquiries or complaints. Our team is available to assist Monday-Friday, 9am-5pm.
Our Commitment to Privacy
We Respect Your Privacy
The Way We Use Your Information
We use the information you provide to facilitate completion of orders, subscriptions and enquiries. We do not share this information with outside parties except to the extent necessary to complete your order. We use your email addresses to reply to the queries you make or mail newsletters, if you are a subscriber. Your personal information is treated with utmost confidentiality and is not shared or sold to any third party organizations for that matter, without your permission.
Your Freedom To Choose How Your Information Is Used
Our Commitment to Data Security
To prevent unauthorized access, maintain data accuracy and ensure the correct use of information, we have put in place appropriate physical, electronic and managerial procedures to safeguard your privacy and secure the information we collect online.
Our Commitment to Children’s Privacy
Protecting the privacy of the very young is especially important. For this reason, we never collect or maintain information about juveniles who are below the legal age. At the same time, no part of our website is structured to attract anyone under the legal age.